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10 Best Call Center Software
By Jodie Price | Updated September 15, 2025
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LiveAgent
With robust multichannel support, “Best for Chat-Based Customer Service” LiveAgent starts at $19 per month per user and offers communication via live chat, social media channels, voice, email, and video. However, it does not include phone service, making it best suited for businesses focused on digital-first customer engagement.
Expert Take
LiveAgent offers a range of tools including call routing, IVR menus, and call recording, along with ticketing and live chat features. It integrates with CRM systems, payment platforms, and e-commerce sites, helping you centralize customer data for smoother operations.
Its pricing starts with a basic plan focused on ticket management, while higher-tier options include full call center functionality. Plans are billed per agent per month, making costs adjustable to your team size and growth needs.
Customer support is available via email, chat, and phone, with a knowledge base for self-service. Known for reliability and minimal downtime, LiveAgent earns praise for its ease of use and the convenience of managing multiple communication channels within a single platform.
Pros & Cons
Pros
- Combines calls, chat, and ticketing in one interface
- Flexible pricing based on team size
- Strong integration options with third-party tools
- Reliable uptime and stable performance
- Helpful customer support with fast response times
Cons
- Advanced call features only in higher-tier plans
- Interface may feel crowded with many active channels
- Learning curve for setting up automation rules
- Limited customization for call reports
- Per-agent pricing can get expensive for large teams
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Dialpad
With advanced AI features, “Best for AI Call Transcription and Agent Support” Dialpad starts at $95 per month per user and supports voice, video, live chat, SMS, email, and social media communication. It includes unlimited U.S. phone service, making it ideal for teams needing versatile channels and built-in calling capabilities.
Expert Take
Dialpad provides VoIP calling, video conferencing, team messaging, and an AI-powered voice intelligence feature that transcribes calls and captures action items. Its IVR and call routing capabilities make it well-suited for managing high call volumes efficiently.
Pricing starts with an entry-level plan for small teams and extends to enterprise packages offering advanced analytics, integrations, and global support. Plans are available with monthly or annual billing, with discounts for longer commitments.
Customer support is offered through chat, email, and phone on higher-tier plans, with generally quick response times, though complex issues may take longer to resolve. Known for its ease of use and sleek interface, Dialpad is highly regarded, though call quality can depend on internet reliability, and some advanced features require extra setup.
Pros & Cons
Pros
- Cross-platform access on desktop, mobile, and desk phones
- AI-powered transcription and call summaries
- Simple interface with minimal learning curve
- Flexible pricing for different business sizes
- Integrations with tools like Salesforce, HubSpot, and Google Workspace
Cons
- Call quality depends heavily on internet connection
- Some advanced features locked to higher-priced plans
- Limited in-person support compared to traditional phone providers
- Occasional delays in customer service for complex issues
- International calling costs can add up for global teams
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Ringover
Offering broad international reach, “Best for Global Connectivity” Ringover starts at $29 per month per user and supports voice, SMS, team chat, and video. It includes unlimited phone service to over 90 countries, making it ideal for businesses with global communication needs.
Expert Take
Ringover offers unlimited calling to many countries, along with call recording, IVR menus, call queuing, and real-time analytics. It also features skill-based routing to ensure calls are directed to the most qualified agents.
Pricing is available in tiered plans that scale with features and international calling zones, and most accounts do not require long-term contracts. Plans operate on a subscription basis, giving businesses flexibility as they grow.
Customer support is provided via email, phone, and live chat, with generally quick response times and setup assistance for new users. Known for its ease of use and clear call quality, Ringover has a strong reputation for reliability, though some users would like more customization options in its advanced analytics.
Pros & Cons
Pros
- Unlimited calling to multiple countries in select plans
- Simple web and mobile apps for remote or office teams
- Integrates with CRMs like HubSpot, Salesforce, and Zoho
- No hardware required; works with existing devices
- Fast onboarding with guided setup
Cons
- Advanced analytics customization is limited
- International calling outside included countries can be costly
- Some integrations require higher-tier plans
- Fewer call center workforce management tools than some competitors
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RingCentral
As a “Cost-Effective Option for Multichannel Service,” RingCentral starts at $65 per month per user when billed annually and offers voice, SMS, live chat, email, and social media channels. It also includes unlimited U.S. calling, making it a versatile choice for businesses seeking broad communication capabilities at a competitive rate.
Expert Take
RingCentral offers VoIP calling, team messaging, video conferencing, and call routing, with its Contact Center option adding advanced tools like interactive voice response (IVR), skills-based routing, and detailed analytics. These features make it a versatile choice for businesses of varying sizes.
Pricing depends on the plan, with the RingEX Advanced plan popular among small to midsize businesses for its balance of cost and features. Enterprise plans provide additional integrations, advanced analytics, and higher support tiers for larger organizations.
Customer support is available 24/7 via phone, chat, and a robust online knowledge base, with fast response times and knowledgeable agents. Known for its 99.99% uptime and reliability, RingCentral is widely adopted across industries and is well-suited for both remote and hybrid teams.
Pros & Cons
Pros
- All-in-one platform for phone, video, and messaging
- RingCentral Contact Center supports advanced routing and analytics
- Integrates with major business apps like Microsoft 365 and Slack
- 24/7 customer support with multiple contact options
- High uptime and service reliability
Cons
- Higher-tier plans can be costly for small teams
- Some advanced features require the Contact Center plan
- Occasional learning curve for first-time VoIP users
- Limited customization in lower-tier plans
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Freshdesk
As the “Best for a Simple Help Center,” Freshdesk starts at $18 per month per user and offers ticketing, a knowledge base, and email support, with optional add-ons for voice, chat, and social media. Phone service is not included, making it a streamlined option for teams that prioritize core help desk features.
Expert Take
Freshdesk provides omnichannel support, enabling businesses to manage calls, emails, chats, and social messages from one dashboard. Automation rules help streamline operations by routing tickets, setting priorities, and triggering follow-ups.
Its built-in Freshdesk Contact Center supports inbound and outbound calls, offering features like call recording, IVR menus, and real-time monitoring. The platform also integrates with popular CRMs and productivity tools, minimizing the need to switch between applications.
Pricing begins with a free plan for small teams, covering basic ticketing and email support, while paid plans add advanced reporting, AI-powered ticket suggestions, and enhanced call center features. Known for ease of use and strong value, Freshdesk offers responsive customer service, though some advanced capabilities may require additional setup time.
Pros & Cons
Pros
- Free plan with essential support features
- Omnichannel communication in one dashboard
- Strong automation and ticket routing tools
- Built-in call center with monitoring and IVR
- Integrates with many third-party apps
Cons
- Some advanced features need technical setup
- Call quality can vary by region
- Lower-tier plans have limited reporting tools
- Phone support only on higher-priced plans
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Zendesk
As the “Most Robust Help Center Software,” Zendesk starts at $25 per month per user and includes ticketing, a knowledge base, email, chat, and social media channels, with voice available as an add-on. Phone service is not included, but the platform offers a wide range of communication tools for comprehensive customer support.
Expert Take
Zendesk offers ticket management, call routing, IVR menus, and real-time analytics, with Zendesk Talk enabling inbound and outbound calls within the platform. It integrates voice with email, chat, and social messaging, while the Suite adds automation, AI-powered suggestions, and a unified agent workspace.
Pricing starts with lower-tier plans suited for small teams and scales up to enterprise-level packages, with costs increasing for advanced analytics, expanded integrations, or higher agent limits. Customer support is available via email, phone, and a help center, though live support hours depend on your plan.
Known for high uptime and reliability, Zendesk is widely used by medium to large businesses that need robust, scalable tools. However, some users note a learning curve for advanced features, and smaller teams may find it more complex or expensive than simpler solutions.
Pros & Cons
Pros:
- All-in-one platform with phone, chat, email, and social channels
- Zendesk Talk integrates directly with the ticketing system
- AI and automation features reduce manual work
- Scalable for growing teams and high-volume support
- Extensive integrations with CRM and third-party apps
Cons:
- Pricing can be high for advanced features
- Steeper learning curve for new users
- Some features locked behind higher-tier plans
- Limited customization on lower plans
- Phone support availability depends on subscription level
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8×8
Recognized as the “Best for Supervisor Tools,” 8×8 offers voice, SMS, video, email, live chat, social media, and messaging app support. Pricing is available upon request, and phone service is included for calls to over 14 countries.
Expert Take
8×8 supports inbound and outbound calls, video conferencing, team messaging, and SMS, with tools like multi-level auto attendants, call queues, hot desking, and voicemail transcription to handle high call volumes. The service also includes unlimited local and international calls to many countries, along with toll-free numbers for added flexibility.
Pricing is tiered, starting with basic voice plans and scaling to advanced contact center packages, making it easy to choose an option that fits both needs and budget. Customer support is available 24/7 through phone, chat, and online resources, with generally fast response times, though experiences may vary based on issue complexity.
Well-regarded among small to mid-sized businesses for its value and reliability, 8×8 provides a strong set of features at competitive rates. However, enterprise users sometimes find customization options more limited compared to premium, high-end platforms.
Pros & Cons
Pros
- Unlimited local and international calling to many destinations
- Integrated voice, video, and messaging in one platform
- Scalable plans for small to large businesses
- 24/7 customer support availability
- Useful features like call queues, auto attendants, and voicemail transcription
Cons
- Some advanced features require higher-tier plans
- Occasional reports of inconsistent support quality
- Limited customization for complex enterprise needs
- Learning curve for new users unfamiliar with VoIP systems
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Nextiva
Labeled as the “Best for Social Media and Review Sites,” Nextiva starts at $36 per user each month and supports voice, SMS, video, email, team chat, live chat, social media, and review site interactions. It includes unlimited calling within the U.S. and Canada.
Expert Take
Nextiva offers call routing, IVR menus, call recording, and real-time analytics, with the ability to integrate seamlessly with CRM systems like Salesforce and HubSpot to centralize customer information. These features help streamline workflows and keep all communication data organized in one platform.
Pricing starts with plans for small businesses and increases for larger teams. Discounts are offered for annual billing and groups of five or more. While the cost may be higher than some budget providers, it includes advanced capabilities that justify the investment.
Customer support is available 24/7 via phone, chat, and email, with fast response times and knowledgeable agents for both setup and troubleshooting. Known for its 99.999% uptime, Nextiva earns praise for its consistent call quality and reliable connections, even during peak usage periods.
Pros & Cons
Pros:
- Reliable uptime and high call quality
- Scales from small teams to enterprise-level needs
- Integrates with popular CRM and productivity tools
- 24/7 customer support with quick response times
- Advanced call management and analytics
Cons:
- Higher starting price than some competitors
- Best discounts require larger teams or annual contracts
- Some advanced features may require extra setup time
- Limited customization for certain reports
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Five9
Labeled as the “Best for AI Conversation Analysis,” Five9 starts at $119 per user monthly, billed annually, and offers communication channels including voice, chat, email, SMS, and social messaging. It also includes unlimited calling within the U.S. and Canada.
Expert Take
Five9 offers omnichannel routing, allowing businesses to manage customer interactions across voice, email, chat, and social channels from one interface. Its AI-powered tools assist with automating tasks, analyzing conversations, and predicting customer needs to improve efficiency and service quality.
The platform integrates with major CRMs like Salesforce, Zendesk, and ServiceNow, helping reduce manual data entry and streamline workflows. Real-time dashboards and historical reporting give managers the tools to track performance and make data-driven decisions.
Pricing is subscription-based and depends on agent count, feature selection, and contract terms, with rates competitive among enterprise-level solutions. Customer support is available via phone, email, and online resources, and while many praise its responsiveness, some report longer wait times during peak hours. Five9 is known for its reliability, scalability, and regular feature updates, making it a trusted option for mid-sized and large businesses.
Pros & Cons
Pros:
- Cloud-based, reducing hardware and maintenance needs
- Strong CRM integrations (Salesforce, Zendesk, etc.)
- AI and automation tools for efficiency
- Omnichannel communication support
- Reliable uptime and scalability
Cons:
- Pricing not publicly listed, requiring custom quotes
- Learning curve for advanced features
- Occasional delays in customer support response
- May be more than you need if you run a small team
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Aircall
Branded as the “Cost-Effective Voice-Only Communications” option, Aircall starts at $40 per user monthly and supports voice and SMS channels. It also includes unlimited calling within the U.S. and Canada.
Expert Take
Aircall offers features like IVR menus, call queuing, call recording, and real-time analytics to help streamline communication. It integrates seamlessly with tools such as Salesforce, HubSpot, and Zendesk, allowing businesses to centralize customer data and improve workflow efficiency.
The platform provides local, toll-free, and international numbers in over 100 countries, making it ideal for global or remote teams. Shared call inboxes and warm transfers further support collaboration across distributed workforces. Pricing is set on a per-user monthly basis, with higher tiers adding advanced analytics and more integrations, offering predictable costs for growing businesses.
Customer support is available via email, live chat, and an online knowledge base, with generally fast response times, though phone support is limited to select plans. Aircall is well-regarded for its ease of use and quick setup, with high uptime reliability, although some users note occasional call quality issues during peak network demand.
Pros & Cons
Pros:
- Easy setup and user-friendly interface
- Wide range of CRM and helpdesk integrations
- Local, toll-free, and international numbers available
- Strong analytics and reporting tools
- Supports remote and hybrid teams
Cons:
- Pricing may be high for small teams
- Limited phone support on lower plans
- Occasional call quality issues on weak networks
- Fewer advanced call center features compared to enterprise solutions
Frequently Asked Questions
What are the key features to look for in call center software?
Look for IVR systems with multi-level menus, call recording, and real-time call monitoring to improve quality control. CRM integration is essential for tracking customer history and personalizing service. Other useful tools include auto-dialers, predictive dialers, call analytics, and omnichannel communication for voice, email, and chat.
How can virtual call center software enhance remote work capabilities?
A cloud-based contact center lets agents work from anywhere with an internet connection. You can use web-based dashboards and mobile apps for iPhone or Windows devices to manage calls on the go. Features like virtual agents and AI automation help maintain service quality without requiring all staff to be in one location.
What are the differences between inbound and outbound call center solutions?
Inbound call center software focuses on handling incoming calls, often with IVR, call transfer, and voicemail management. Outbound call center software supports power dialing, auto-dialers, and predictive dialing to reach leads faster. Many platforms combine both to create a blended call center for flexible operations.
How does cloud-based call center software improve upon traditional systems?
Cloud-hosted solutions remove the need for on-premise hardware, reducing setup costs and maintenance. They offer faster deployment, easy scalability, and frequent updates. You also gain features like multi-channel communication, call reporting, and workforce optimization tools without major infrastructure changes.
What criteria should businesses consider when selecting a call center software provider?
Check for free trials to test usability and performance before committing. Review security measures such as encryption and compliance with data protection standards. Evaluate pricing, scalability, CRM integration, and support for features such as caller ID, call monitoring, and call center management tools.