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8 Best Free CRM Software
By Jodie Price | Updated September 15, 2025
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Odoo
Labeled as “Best for Startups and New Teams,” Odoo offers a free plan that includes one Odoo app for unlimited users. Paid plans start at $31.10 per user per month when billed monthly, making it flexible for growing teams. Key features include contact management and customizable dashboards to help streamline operations.
Expert Take
You can use Odoo as a full business management system, not only as a CRM. It combines customer tracking with modules for sales, invoicing, and even project management. This means you can manage leads and also link them directly to billing or inventory.
Because it is open source, you can customize features to fit your process. However, this flexibility comes with complexity. Odoo may feel overwhelming if you only want a lightweight CRM. It works best when you need both CRM functions and broader business tools.
Pros & Cons
Pros:
- Free community edition with core CRM features
- Highly customizable with open-source code
- Integrates with accounting, sales, and inventory modules
- Scales well for growing businesses
- Large app marketplace with thousands of add-ons
Cons:
- Setup and configuration take time and technical skill
- Interface feels less polished than simpler CRMs
- Some advanced features require paid versions
- Limited support for free edition
- Can be too complex for very small teams
Specs
Feature Details Messaging Built-in messaging between team members; integrates with email Calendar Shared calendar for meetings and follow-ups; syncs with Google Calendar Tasks Task assignment linked to leads, opportunities, and projects Integrations Connects with sales, inventory, accounting, and third-party apps Reports Customizable dashboards; pipeline reports; sales performance tracking Testing Insights
When you test Odoo, you notice the CRM module feels connected to everything else. Adding a lead allows you to tie it directly to a sales quote or invoice. This makes it useful if you want one system for both customer management and operations.
The interface is functional but not as simple as HubSpot or Zoho. You may spend more time learning shortcuts and customizing layouts. Once configured, however, the workflow becomes smooth because you no longer need separate tools for different tasks.
If you have technical support or IT staff, you will benefit most from Odoo’s flexibility. If not, you may find the platform harder to maintain compared to other free CRMs.
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Agile CRM
Labeled as “Best for End-to-End Workflows,” Agile CRM offers a free plan that supports up to 10 users and 1,000 contacts. Paid plans begin at $14.99 per user per month when billed monthly. Key features include lead scoring, email campaign management, and landing page creation.
Expert Take
Agile CRM attracts startups and small teams with a free plan for up to 10 users, which is more than many competitors. With it, you can manage contacts, send emails, and track deals without worrying about upfront costs. This makes it a practical choice for businesses just getting started.
The platform is designed as an all-in-one solution, combining automation, reporting, and service tools in one place. This reduces the need for multiple integrations and helps keep customer data organized. For small teams, it can streamline operations without adding extra software.
Although the interface isn’t as polished as some alternatives, the setup process is manageable. Once workflows and automation are configured, the system saves time in daily operations. Agile CRM works well if you want a free tool that scales with your business, with paid plans offering more advanced features as you grow.
Pros & Cons
Pros:
- Free plan supports up to 10 users
- Combines sales, marketing, and service tools in one system
- Includes automation features even on the free plan
- Offers detailed reporting and deal tracking
- Scales well with affordable paid upgrades
Cons:
- Interface feels dated compared to newer CRMs
- Setup can take time, especially for automation workflows
- Limited customization in the free version
- Customer support response varies by plan
- Advanced features require upgrading to paid tiers
Specs
Feature Details Contact Management Store and organize contacts with tags, notes, and activity tracking Email Templates Prebuilt templates for campaigns; limited customization on free plan Reports Basic sales and activity reports; advanced analytics in paid plans Custom Fields Add custom fields to contacts and deals; limited number on free plan Automation Workflow automation for emails, tasks, and follow-ups; setup takes effort Testing Insights
When trying Agile CRM, you’ll find the free plan covers most essentials without limiting key tools. Contact management is smooth, with options for custom fields, and email templates are simple to use, though not as flexible as some alternatives. This makes it easy for small teams to get started quickly.
Automation setup takes a bit more effort, as the editor isn’t as intuitive as drag-and-drop systems. Still, once workflows are running, they can trigger emails or tasks automatically, saving valuable time. For teams that rely on automation, this feature becomes a real advantage.
Reporting is clear and functional, giving visibility into deals and activities. While advanced analytics require an upgrade, the free reports are typically enough for small teams. Overall, Agile CRM is best suited for groups that value user capacity and automation in a no-cost plan, even if the interface feels a bit dated.
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monday.com
Recognized as “Best for Customization,” monday.com provides a free plan that supports two users and three boards. Paid plans start at $12 per user per month with a three-user minimum, billed monthly. Key features include 1,000 entries and 500MB of storage, giving teams flexibility to tailor their workflows.
Expert Take
You can set up monday.com as a CRM without needing advanced technical skills. The platform features visual boards and drag-and-drop tools, allowing you to easily customize layouts to suit your team’s workflow.
The software supports integrations with apps like Slack, Outlook, and Google Workspace. This helps you centralize communication and avoid switching between multiple tools.
While monday.com offers a free plan, it has limited users and features. For growing teams, you may need to upgrade to access automation, advanced reporting, or larger storage.
Pros & Cons
Pros:
- Easy to customize with drag-and-drop boards
- Offers a free plan for small teams
- Integrates with popular apps and services
- Includes templates for sales, projects, and marketing
- Visual dashboards simplify tracking progress
Cons:
- Free plan limited to two users
- Storage and automation features restricted on lower tiers
- Advanced reporting only available on paid plans
- May feel overwhelming due to many customization options
- Costs can rise quickly as team size increases
Specs
Feature Details Customizable Boards Drag-and-drop boards for tasks, contacts, and pipelines Templates Pre-built options for sales pipelines, projects, and marketing campaigns Collaborative Documents Shared docs allow real-time editing and team notes Forms Web forms to capture leads and feed them directly into boards Dashboards Visual reports with charts, widgets, and performance tracking Testing Insights
When testing monday.com, you’ll quickly see how easy it is to build a sales pipeline using ready-made templates. You can customize stages, assign tasks, and track deals with minimal setup, making it practical for small teams.
Forms simplify lead collection by sending submitted data directly to your board, eliminating the need for manual entry. This helps you keep information organized and accessible in real time.
Dashboards offer a clear view of deals, tasks, and team workload, though the free plan limits widgets and reduces reporting depth. Automations, such as email reminders and task updates, require a paid plan. The free version is suitable for basic collaboration and CRM tracking.
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Mailchimp
Labeled as “Best for E-Commerce,” Mailchimp offers a free plan that supports one user and up to 500 contacts. Paid plans begin at $13 per month, billed monthly. Key features include email marketing, basic reports, and a landing page to help businesses engage customers and track performance.
Expert Take
Mailchimp started as an email marketing platform but now includes CRM functions. You can save contact information, categorize audiences, and monitor interactions. Its focus remains on marketing, so you may find fewer advanced sales tools compared to full-scale CRMs.
The platform suits small businesses that want email and CRM features in a single system. Its interface is easy to learn, and setup requires little technical skill. However, you may outgrow it if you need advanced automation or deep customization.
Mailchimp’s strength lies in its integrations and campaign tools. You can connect it with e-commerce platforms, payment processors, and social media. This makes it useful if you want to manage both customer data and marketing campaigns without switching between multiple apps.
Pros & Cons
Pros
- Simple to use with a clean interface
- Strong email marketing tools included
- Over 300 integrations available
- Audience segmentation and tagging features
- Mobile app for managing campaigns on the go
Cons
- Free plan is limited in contacts and features
- Lacks advanced workflow automation
- CRM tools are basic compared to dedicated platforms
- Higher cost as your contact list grows
- Limited customization for forms and pipelines
Specs
Feature Details Contact Management Store and organize contacts with basic profiles and interaction history Integrations Connect with 300+ apps including Shopify, Stripe, and WordPress Forms Create signup forms but with limited customization options Mobile Application iOS and Android app for managing campaigns and tracking performance Tags Add and manage tags to segment contacts for targeted campaigns Testing Insights
When testing Mailchimp as a CRM, it quickly becomes clear that the platform is primarily an email marketing tool with light contact management features. Importing contacts and assigning tags is simple, but the database isn’t as detailed as those in dedicated CRMs.
The automation builder is easy to use for basic workflows like welcome emails or follow-ups, but advanced multi-step automation is restricted to higher-tier plans. This can limit how effectively you manage complex customer journeys.
Integrations work well, particularly with e-commerce platforms, allowing you to track purchases and send targeted campaigns. The mobile app is dependable for monitoring stats, though editing options are limited. Overall, Mailchimp is best suited for businesses that prioritize marketing while needing only basic CRM functionality.
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HubSpot
Labeled as “Best for Sales and Service,” HubSpot provides a free plan that supports two users and one deal pipeline. Paid plans start at $15 per user per month, billed monthly. Key features include commerce, service, and operations tools, making it a versatile option for managing both sales and customer support.
Expert Take
HubSpot’s free CRM gives you a wide set of tools that work well for small businesses and startups. You can manage customer interactions, track deals, and connect with prospects through email or live chat.
The platform is easy to set up, and the interface is simple enough for beginners. You don’t need much training to start using it.
However, advanced features like custom reporting, workflow automation, and deeper analytics are locked behind paid plans. If you want more than the basics, you may find the free version limiting.
Pros & Cons
Pros:
- Free plan includes contact management, email tracking, and live chat
- Easy to use with a clean interface
- Strong integration with HubSpot’s marketing and sales tools
- Good option for small businesses starting with CRM software
Cons:
- Advanced features require a paid upgrade
- Reporting options are limited in the free version
- Can feel overwhelming if you only need simple contact tracking
- Some integrations are only available on higher-tier plans
Specs
Feature Details Live Chat Built-in chat widget lets you talk with visitors in real time Integrations Works with Gmail, Outlook, Slack, Shopify, and many third-party apps Product Library Lets you add and track products in deals, but with basic customization Sales Deal pipelines, task tracking, and email templates included Reports & Dashboards Standard dashboards for deals and activities; advanced reports require paid upgrade Testing Insights
When testing HubSpot’s free CRM, navigation proved smooth and features loaded quickly. Adding contacts and creating deal pipelines took only a few minutes.
The live chat tool worked reliably, and notifications arrived in real time. Email tracking provided clear data on opens and clicks.
Limitations became clear when trying to build custom dashboards or automate workflows. These functions required a paid plan. For small teams that only need basic tracking and communication tools, the free version worked well without extra costs.
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Freshsales
Labeled as “Best for Small Teams,” Freshsales offers a free plan that supports three users and includes a built-in phone dialer. Paid plans begin at $11 per user per month, billed monthly. Its key features include task, deal, and account management, making it a practical choice for small groups managing sales processes.
Expert Take
Freshsales is designed with sales teams in mind, focusing on faster customer communication through built-in calling, email tracking, and automated workflows.
Unlike some free CRMs that limit you to basic contact storage, Freshsales includes features like Kanban boards and a simple phone dialer even in its entry plan. This makes it easier to manage deals visually and keep track of calls without switching platforms.
Its free plan may feel limited if you need advanced reporting or large-scale automation. However, for small businesses or startups, it provides a practical balance of usability and essential tools. You can start quickly without heavy training or high costs.
Pros & Cons
Pros:
- Built-in phone dialer with caller ID
- Simple Kanban boards for deal tracking
- Contact life cycle management included
- Supports one-click migration from other CRMs
- Clean and user-friendly interface
Cons:
- Limited reporting in free version
- Automation features restricted to paid plans
- Lacks full customization options compared to larger CRMs
- Free plan supports fewer users than some competitors
Specs
Feature Details Phone Dialer & Caller ID Integrated dialer with call logging and caller ID display Contact Life Cycle Support Tracks contacts from lead to customer with stage updates Kanban Boards Visual pipeline for managing deals across stages Custom Fields Add fields to contacts and deals for tailored data collection One-Click Migration Import data from other CRM systems with minimal setup Testing Insights
When testing Freshsales, the interface stands out for being clean and responsive. The drag-and-drop Kanban boards make it easy to shift deals between stages, keeping your pipeline organized at a glance.
The built-in dialer is a strong advantage, eliminating the need for external calling tools, and features like caller ID help you identify leads before answering. Contact life cycle tracking works seamlessly, giving a clear picture of lead progress.
Custom fields allow flexibility without making setup complicated, but the free plan shows limits in reporting and automation. For advanced analytics, an upgrade is necessary, though the free version handles essential sales tracking effectively.
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Bitrix24
Labeled as “Best for Larger Teams,” Bitrix24 provides a free plan that supports unlimited users with 5GB of storage. The paid plan starts at $61 per month for five users, billed monthly. Its main features include visual task and deal management tools, making it well-suited for bigger teams handling complex workflows.
Expert Take
Bitrix24 is more than just a CRM. It combines contact management, task tracking, file storage, and communication tools in one dashboard, making it useful for both sales and internal collaboration.
The platform can feel overwhelming at first due to its many features. However, once set up, it provides a centralized workspace that reduces the need for extra software.
Bitrix24 supports automation for sales pipelines and customer follow-ups, helping you save time on repetitive tasks and focus on closing deals. If you value integrating CRM with team productivity, Bitrix24 stands out among free options.
Pros & Cons
Pros:
- Free plan includes CRM, project management, and communication tools
- Mobile app offers full access to CRM and collaboration features
- Built-in automation for tasks and sales pipelines
- Supports unlimited users on the free plan
Cons:
- Interface can feel cluttered and confusing for new users
- Limited storage (5 GB on free plan) may not be enough for larger teams
- Advanced reporting requires a paid upgrade
- Customer support response is slower on free accounts
Specs
Feature Details Contact Management Centralized database with lead tracking, customer profiles, and history Collaboration Tools Chat, video calls, task management, and shared calendars Online Storage 5 GB included in free plan; expandable with paid tiers CoPilot AI AI assistant for task suggestions, workflow automation, and insights Product Catalog Built-in catalog to manage products, pricing, and inventory Testing Insights
When testing Bitrix24, the setup takes longer than with simpler CRMs due to multiple widgets that require customization. Once adjusted, the system feels more manageable and tailored to your workflow.
The contact management tools are effective, allowing you to add details, track interactions, and link records directly to deals. You can also assign tasks from a contact profile, streamlining follow-ups and keeping communication organized.
Built-in file sharing and chat features reduce the need for external apps, though performance may slow with many active users. The mobile app mirrors the desktop version, letting you access pipelines, contacts, and team communication on the go.
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Zoho CRM
Labeled as “Best for Small Home-Based Businesses,” Zoho CRM provides a free plan that supports three users with leads, accounts, and deals. Paid plans start at $20 per user per month, billed monthly. Key features include document management, reporting, and 1GB of storage, making it a practical option for small operations.
Expert Take
Zoho CRM allows you to handle customer data, track leads, and manage workflows in one platform. The free plan supports up to three users, making it ideal for startups and very small teams.
It includes core features like contact and deal management, basic reporting, and task tracking. While the free version limits automation and integrations, it still provides sufficient functionality for early-stage businesses.
The platform is cloud-based, accessible from anywhere, and comes with mobile apps for iOS and Android. As your team grows, you can upgrade to paid plans for advanced features like AI tools and deeper customization.
Pros & Cons
Pros:
- Free plan supports up to 3 users
- Strong contact and lead management tools
- Mobile apps for iOS and Android
- Easy to scale into paid plans
- Clean and user-friendly interface
Cons:
- Limited automation in the free plan
- Integrations restricted compared to paid tiers
- Reporting features are basic
- No advanced analytics without upgrading
- Customer support options are limited on free tier
Specs
Feature Details Contact Management Store, organize, and search customer records; supports lead and deal tracking Task & Activity Management Create tasks, set reminders, and track calls, meetings, and follow-ups Integrations Limited on free plan; supports email and basic third-party tools Automations Very basic automation; advanced workflows require paid plans Customization Basic field customization; more complex layouts and modules are in paid tiers Testing Insights
Testing Zoho CRM shows a clean, easy-to-navigate interface. Adding contacts and deals is straightforward, and the dashboard gives a quick snapshot of tasks and sales activity without clutter.
The mobile app mirrors most desktop features, which is useful for teams working remotely or in the field. However, automation in the free version is limited, so many processes must be managed manually.
Email integrations function smoothly, but connecting with advanced third-party apps requires upgrading. Reporting is basic, offering simple sales and activity insights. Overall, Zoho CRM effectively covers essentials for teams needing an easy-to-use starting point.
Frequently Asked Questions
What are the top features to look for in free CRM software for small businesses?
Look for contact and lead management, task tracking, and pipeline visualization. Reporting tools and mobile access are also important for staying organized. Integration with email and calendar apps can save time and reduce manual work.
Can you recommend a CRM that integrates seamlessly with Google Workspace?
Zoho CRM and HubSpot CRM both connect well with Google Workspace. They allow syncing of Gmail, Google Calendar, and Google Drive, making it easier to manage communication and files in one place.
What limitations should I expect with free CRM software compared to paid versions?
Free plans often limit the number of users, storage, and advanced features. In-depth analytics, workflow automation, and premium customer support may be unavailable. As your business grows, upgrading may be necessary to access these tools.
Are there any free CRM options available that cater specifically to startups?
HubSpot CRM and Freshsales offer free versions suitable for startups. They emphasize ease of use and provide essential sales and contact management tools, allowing new businesses to get started without significant costs.
How secure are the free CRM software solutions available?
Most free CRM software uses standard security measures such as data encryption and secure logins. However, advanced security features like single sign-on or detailed access controls may not be included in free versions. Always review the provider’s security policies before storing sensitive customer data.